Service Agreement — Terms & Conditions

1. Project Scope

Work is defined by the project estimate or proposal provided. Additional services are subject to separate agreement.

2. Disclaimer

Virgo makes no warranties, express or implied, including fitness for purpose, accuracy, or merchantability. No statement constitutes a guarantee of income. Neither party is in breach for failure to perform due to a Force Majeure event, excluding payment obligations.

3. Billing & Payment

1. Hourly billing only. All services are billed hourly — only time utilized is charged. Since billing is hourly, the Client may pause or stop the project, and therefore all future billing, at any time.
2. Weekly hour allotment. The Client will be assigned a weekly hour allotment (as indicated on the estimate). Virgo commits to not exceeding this allotment without prior written Client approval, providing full budget visibility and control.
3. Payment on file. Client agrees to provide a valid credit card or ACH account on file prior to project commencement. Invoices are generated and billed automatically upon creation — no manual payment action is required.
4. Late payment. Unpaid balances accrue 1.5% monthly (18% APR). Client is responsible for all collection fees. Virgo may pause work on delinquent accounts.

4. Term

This Agreement is effective for twelve (12) months from the date of signing and will automatically renew for successive twelve (12) month terms unless cancelled in writing before the current term ends.

5. Service Requests

1. All requests are billed at Virgo's standard hourly rate. Large projects are quoted individually and require 50% upfront, with the balance due within 15 days of project completion.
2. Modifications to a submitted request may result in revised estimates.
3. All requests must be submitted in writing with clear directions.

6. Dispute Resolution

Parties will first attempt good-faith resolution between authorized representatives. If unresolved, both parties agree to binding arbitration under Utah law.

7. Unforeseen Issues

If unforeseen circumstances prevent timely completion, Virgo will notify the Client and may revise estimates. The Client may accept or reject the revision but remains liable for all work completed to that point.

8. Non-Solicitation

During this Agreement and for one (1) year after a Virgo employee's last service to Client, Client may not solicit, hire, or engage that employee outside of their role with Virgo.

9. Limitation of Liability

Client agrees to indemnify and hold Virgo harmless from all claims, damages, and liabilities arising from or related to this Agreement or project.

10. Credits & Refunds

Credits and refunds must be applied within one (1) year of issuance.

11. Governing Law

This Agreement is governed by the laws of the State of Utah.